Support

Your screenshots and messages are processed by Anthropic's Claude AI to generate your replies — they are not stored permanently or seen by our team. We never sell your data. All transmission is encrypted via HTTPS.

Open iPhone Settings → tap your name at the top → Subscriptions → find Aura → Cancel Subscription. You'll keep access until the end of your current billing period.

Make sure your vibe tags are set correctly in My Aura. The more accurately you've described your personality, the better the replies will match your tone. You can also tap Regenerate to get fresh options.

Download Aura on your new device and sign in with the same Apple or Google account you used originally. Tap "Restore Purchases" on the paywall screen and your subscription will be restored automatically.

Aura works with any platform — Hinge, Tinder, Bumble, Hinge, iMessage, Instagram DMs, and more. Just screenshot or paste the conversation and Aura handles the rest.

You can delete your account from within the app: go to My Aura → scroll to the bottom → Delete Account. Alternatively, email us at faithlens001@gmail.com and we'll delete all associated data within 48 hours.

Try closing and reopening the app first. If the issue persists, delete and reinstall Aura from the App Store. If you're still experiencing problems, email us with a description of what's happening and we'll fix it fast.